On May 14th our Engineers made substantial changes to the storage architecture of our (gs) Grid-Service platform to address the issues stated on April 29th (read below).  We have been actively monitoring all aspects of performance and stability since and it appears that we have successfully addressed the service interruptions our customers have been seeing the past several months.

This maintenance successfully redistributed massive amounts of data across all our storage segments.  It also gave us the opportunity to upgrade existing software to address the bug directly causing 5-30 minutes chunks of unavailability on each of the affected clusters.

We are fully aware of the impact this particular issue has had on your service and are taking the necessary steps to improve the performance and stability of this platform moving forward.  The knowledge and insight gained from this incident has helped us greatly in designing an improved system that will continue to grow.

Thank you for your patience leading up to the closing of this incident.  If you have any additional inquiries related to your (gs) Grid-Service please make sure to open a new Support Request in the AccountCenter.

This entry was posted on Wednesday, May 28th, 2008 at 12:11 pm and is filed under (gs) Grid-Service - intermittent service availability. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.