
Released in October 2006, our GRID platform was a first-of-its-kind, market-improving hosting service, created to address the limits set forth by traditional shared-hosting technology.
The GRID was successful at allowing instantaneous increases in resources when needed, but in doing so it pushed the boundaries of what was possible for a $20 monthly service plan. The rapid adoption of this platform led to numerous growing pains in every aspect of the system. In 2007-2008 we fixed and stabilized hundreds of issues and produced stable clusters for the first time.
In 2009, new customers are being provisioned on 2nd-generation systems that are reliable and stable. We regret to admit however that we continue to have 1st-generation architecture in production for a large number of our older customers.
Last weekend’s storage-related incident exposed this condition very widely so we have taken some time to explain ourselves more thoroughly with this article.